Our strategically located Care Home in Naxxar, is looking for an experienced Receptionist to handle clients’, visitors’ and doctors’ requests and enquiries as well as general office administrative tasks.
The successful candidate will be responsible for being the first point of contact and will therefore need to be highly professional with exceptional customer service skills and experience.
The ideal candidate should have a smart personality, excellent communication and multitasking skills, a positive attitude and a strong work ethic.
The Receptionist is a key role that requires expert communication and organisational skills, patience, attentiveness, a calming presence and the ability to think on your feet. This role gives you the opportunity to interact with people throughout the home. Given that it can get very busy, we need you to be able to juggle multiple tasks and organise your workload appropriately. Availability to work on weekends is critical. Specific duties and responsibilities are but not limited to:
Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors’ book and the person’s identity is checked as far as reasonably practical.
Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
Complete reception-related administration, maintaining databases and providing administrative assistance as required by the General Manager
Clerical and administrative support to the Management team
Manage and process post for departments ensuring accurate records are maintained.
Ability to organise, multi-task, meet deadlines and work under pressure
In addition to reception duties, and on an ad hoc basis, provide additional administration support for the General Manager and Heads of Departments, such as general filing, word processing, photocopying and so on.
Individuals applying for the post should ideally have the following attributes
Proficiency in MS Office (particularly Word and Excel)
Excellent spoken and written communication skills
Professional telephone manner
Previous exposure to problem-solving and client complaints
Ensure high confidentiality at all times
Have empathy for patients and caregivers
Strong interpersonal skills
Have attention to detail
Previous experience in a Care Home will be considered an asset.